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Business Layers

Teams

Each business is identified by a TeamId.

Domains

Each business has a domain.

Sharing

Posts will be shown to all domains, if there is no TeamId and DomainId registered to the post and it's in Public sharing mode and Publish Status; Only system administrators are allowed to send a global post.

Else a posts will be shared to intersect of Teams Ids, People Ids, and Domains Ids.

Emails

Each team can have multiple mailboxes (email addresses). Which they are frequently synced with our database with cridentials provided.

Departments

Each team can have multiple departments to manage tickets better. Team owners can install people to departments.

Staffs

Each department can have muliple staffs to manage tickets better. Staffs are also known people.

Tickets

Tickets can be opened by an email or directly by people (owners, staff, and etc...). They are synced with emails, and a transcript will be replied to the email.